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Customer Success Manager (f/m/d) – Singen/Home office

Workload: Full- or part-time (80 - 100 %)
Location: Singen (Hohentwiel) or home office

Companies of all sizes successfully rely on HICO's management and IT consulting to solve relevant BI, planning and digitization challenges efficiently, modernly and reliably. HICO Group combines the strategic vision and commitment of a founder-managed company with the dynamism of a technology start-up.

Do you find yourself in the following short profile?
• I have a convincing personality and enjoy direct communication with customers, moreover I can also formulate excellent in written and spoken.
• I have an IT affinity and a high level of comprehension to quickly learn new tools, or I already have initial experience with IT applications.
• I like to take responsibility, I am self-motivated, organised and solution-oriented.
…Then you might be the right person for us.

What can you expect?
• You are responsible for our customer satisfaction process
• You provide first level support for our customers
• You are the interface between our customers, our consulting team and the software manufacturers
• You support our consulting teams in general administrative tasks

Which requirements should you meet?
• Completed commercial apprenticeship, studies in business or IT or comparable
• (Initial) experience in a similar position
• Strong customer and solution orientation as well as communication skills
• High IT affinity; experience with ticket systems, BI tools (Qlik, Power BI, …) or other complex IT solutions are an advantage
• Independent and structured way of working
• Good organisational and entrepreneurial skills
• Very good knowledge of German and English

Why us?
• Flat hierarchies, short decision-making processes and long-term development opportunities
• A modern and pleasant working environment
• A competent, open-minded and helpful team
• Fair and attractive remuneration
• Trusted working time model, possibility of part-time (at least 80%) and home office
• Further training opportunities and team events


Apply now

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      Working for us

      We take good care of our employees


      Our team is multicultural, open and family-oriented. Challenges are mastered skilfully by finding a suitable solution together with innovative thinking. Everyone contributes new skills, dynamic suggestions and ideas to our team.


      We value interdisciplinary cooperation. That's why we hold monthly internal Online-Seminars which employees can contribute with their own ideas. Several times a year Town-Hall meetings take place . As well as our company events, where all employees get together.

      Our Departments

      HighCoordination consists of different teams that work together flexibly and across locations. Regular exchange and willingness to help are very important at HighCoordination.

      Further Development

      We support targeted training as well as education and further training for personal and career development in all areas.

      Employee Satisfaction

      Long-term employee satisfaction is an important concern to us, which is why flexible working time models as well as home office are possible.

      Anna Müller, Human Resources
      +49 7732 8934 903
      +49 7732 8934 903
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